Shipping & Returns
Last updated: August 2026
Shipping
All orders are processed and dispatched from our Melbourne studio within 1–2 business days. Orders placed over weekends or public holidays are dispatched the next business day. You'll receive tracking via email as soon as your order leaves us.
Domestic shipping (Australia)
| Method | Estimated delivery | Cost |
|---|---|---|
| Standard | 3–7 business days | Flat rate, shown at checkout |
| Express | 1–3 business days | Flat rate, shown at checkout |
| Free Standard | 3–7 business days | On orders over $150 AUD |
Delivery timeframes are estimates provided by our carrier and begin from dispatch, not from the time the order is placed. Once an order is handed to the carrier, delivery is outside our direct control, though we'll always help you follow up a delayed or lost parcel.
Returns & Exchanges
We want you in the right fit. If something isn't right, here's how it works.
Change of mind
We accept returns for change of mind within 30 days of delivery, provided the item is:
- Unworn, unwashed and in its original condition
- With all tags and packaging intact
- Free from marks, odours, or signs of wear
Change-of-mind returns are eligible for an exchange or store credit. Return postage for change-of-mind returns is the responsibility of the customer, and we recommend a tracked service as we can't be responsible for items lost in transit back to us.
Natural variation
Our garments are produced through cut-and-sew manufacturing, and small variations are a normal part of that process rather than a fault. Please expect:
- A measurement tolerance of up to 2cm. The figures in our size guide are a guide; finished garments may differ by up to approximately 2cm.
- Minor cosmetic characteristics such as small loose threads, slight irregularities in stitching, or subtle variation in fabric texture or shade between production runs.
These are not considered manufacturing defects and aren't grounds for a faulty-item return. This doesn't affect your rights under the Australian Consumer Law — genuine faults such as broken seams, holes, faulty hardware or misprinting remain covered as set out above.
Faulty, damaged or incorrect items
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If an item is faulty, damaged, or not what you ordered, you're entitled to a replacement or refund for a major failure, and to have minor problems put right within a reasonable time.
If you believe your item is faulty, email us at info@localapparel.com.au with your order number and a photo of the issue. Where a return is required for a faulty item, we cover the cost of return postage.
Sale items
Items purchased on sale or as part of a promotion are eligible for exchange or store credit only, unless the item is faulty, in which case your full rights under the Australian Consumer Law apply.
How to start a return
Email info@localapparel.com.au with your order number and the item(s) you'd like to return. We'll reply with instructions. Please don't send anything back before hearing from us.
Refunds and store credits are processed once we've received and inspected the returned item, typically within 5 business days. Refunds are issued to your original payment method and may take a few additional days to appear depending on your bank or provider.